FAQ
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods through our online boutique: Visa, Mastercard, Discover, American Express, Diners Club, JCB, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay, and PayPal.
WHAT IS YOUR RETURN POLICY?
We know you will love all of your chic party goods from Très Chic Party Boutique, but if for some reason, a product does not work out for you, we'll be glad to accept your return, if it is eligible.
To be eligible for a return, all items must be unused and unopened and in their original packaging to be accepted for a refund.
We will issue a refund for returns received within 14 days of the item delivery date, based on the tracking information provided. Clearance/final sale items, custom products, and seasonal/holiday merchandise may not be returned.
Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount or free shipping on your order, that amount would be deducted from your return.
If you would like to file for a return, please Contact us for approval. We will provide return instructions for you.
Your refund will be issued within 7-14 business days from the time the goods are received by Très Chic Party Boutique. Refunds will be issued to the original funding source.
For more information, please read our Return Policy page.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your item arrives damaged, please Contact us within 14 days of receiving your package. You will need to provide a photo of the damaged item, as well as a photo of the exterior shipping box, if it is also damaged.
We will respond to you with approval and will provide a refund or replacement (if stock allows).
CAN I CANCEL MY ORDER?
Orders can only be canceled if the order has not been processed for shipping. Please Contact us as soon as possible, and we will make every attempt to pull the shipment and refund the purchase.
WHAT IF MY ORDER IS RETURNED TO TRÉS CHIC FOR AN INCORRECT OR INSUFFICIENT ADDRESS?
The customer is responsible for providing the correct shipping address to Trés Chic Party Boutique in the ordering process. If a shipped order package is returned to Trés Chic Party Boutique for an incorrect or insufficient address, the customer is responsible to pay the new shipping costs to re-ship out the order. If the customer does not wish to pay the re-ship fee, the order will be canceled. All monies will be refunded, with the exception of the shipping costs. If the customer received a free shipping promotion, the cost of shipping will be deducted from the refund total.
DO YOU SHIP INTERNATIONALLY?
Currently, we are only shipping within the United States. We hope to expand our territory in the future. Please subscribe to our newsletter for updates.
HOW LONG WILL IT TAKE TO PROCESS AND SHIP OUT MY ORDER?
Orders will take 1-2 business days to process and ship.
Please note there may be times when items are temporarily out-of-stock or on back order. We will notify you of any delays.
If you need the item for a specific event or deadline, please put the day you must receive the item(s) by in the order notes box at the checkout screen. If we cannot meet your deadline, we will let you know as soon as possible.
Orders placed on holidays and weekends are processed the following business day. We are located in the United States and ship all orders from Durham, North Carolina.
Shipping transit time is dependent upon shipping method and location. You will receive an email when your package has been shipped and the expected arrival date. We cannot be responsible for transit times, which is the responsibility of the carrier.
For more information on our shipping policy, please visit our Shipping page.
DO YOU OFFER FREE SHIPPING?
Yes! We do offer free standard shipping within the continental United States on orders with a minimum of $60. For more information on our shipping policy, please visit our Shipping page.
WILL I HAVE TO PAY SALES TAX?
Orders shipped within North Carolina is subject to the 4.75% state rate (plus applicable local / county rates). Tax, if applicable, is calculated at checkout.
To find out your county's rate within North Carolina, please visit the NC Department of Revenue.
WHAT IF I RECEIVE THE WRONG ITEM?
Please Contact us as soon as possible, and we'll ship out the correct items immediately, along with a prepaid label to return the incorrect item, if necessary. When you reach out to us, please make sure to let us know what you ordered and what you received in its place.
Can't find your question in this list? Contact us and we'd love to answer it for you to make your shopping experience easier! Also, feel free to use our website chat feature for prompt assistance.